The famous tour operator Coral Travel: what advantages and disadvantages do tourists note in their reviews for 2015?
Tour operator Coral Travel ("Coral Travel") is part of the international holding OTI Holding. The company operates in Russia, Ukraine, Belarus, Poland, Georgia and Turkey. Its regular partners include over 40 airlines, 5,000 hotels and 22,000 travel agencies in Russia.
All clients are served through the host company Odeon Tours. The tour operator offers rest in the best hotels in 28 countries of the world - Andorra, Austria, Bulgaria, Vietnam, Greece, Dominican Republic, Egypt, Israel, Jordan, India, Indonesia, China, Cuba, Cambodia, Morocco, Mauritius, Maldives, Mexico, Spain, UAE, Russia, Turkey, Thailand, Tunisia, Tanzania, Seychelles, Singapore, Sri Lanka.
In addition to recreation at popular resorts, the company organizes corporate events, exotic excursion tours, sports camps. Coral Travel organizes air travel using its own base of charters and regular flights.
The company uses an integrated approach to quality in its activities and positions itself as a reliable supplier of quality travel services. Such aspirations have been recognized more than once with prestigious awards.
Official website: www.coral.ru.
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We have analyzed many reviews about Coral Travel for 2015 and for your convenience we have systematized them, revealing the main advantages and disadvantages of the company.
Positive feedback on Coral Travel in 2015
- Many of those who were satisfied with the work of the company noted the good service and very attractive prices for the tours. Some people praise the convenient search functionality on the Coral Travel website: you can always find a hotel based on certain criteria for your vacation. We also approved the idea with the "Recommended Hotels" section - a selection of the most popular hotels among tourists.
- Meals on board the aircraft, as a rule, are determined by the tour operator, and are quite satisfactory in quality and variety, a special children's menu is provided.
- According to reviews about Coral Travel, many tourists like the smooth operation of the company at all stages of travel, from choosing a tour and booking air tickets to organizing a round-trip transfer. Clients of Coral Travel are always met and accompanied by a guide, and upon check-in at the hotel they are presented with envelopes with information about the hotel guide - last name, first name, telephone number of the employee. There is a stand at the reception where information is duplicated. And although many complaints are related to the work of the guides, the very fact of their presence and the availability of complete information reassures tourists who are confused in a foreign country and inspires confidence in the tour operator.
Negative reviews about the tour operator "Coral Travel" in 2015
- Almost every second review from a number of disgruntled Coral Travel travelers concerns the unsatisfactory work of the guides, and it does not matter in which region the people were vacationing. Some complain about frankly knocking out money for expensive excursions, others about disdainful, rude or arrogant behavior, others about incompetence or improper performance of official duties up to a complete absence from the workplace.
- Quite often there are complaints about the shortening of the rest due to the postponement of the flight time. They can change the departure time, change the air carrier, not always all information with changes reaches the client, as a result, a person finds himself in a difficult situation. Punctuality is generally the weak point of all air travel on charter flights, but when precious vacation days are lost, and a company representative also pretends not to understand the essence of the problem, it can throw even the most patient and experienced tourists off balance.
- According to the reviews of tourists in 2015, managers of "Coral Travel" allow themselves to deceive those who want to go on a trip, substituting concepts, for example, giving a 4 * hotel for 5 *, or not agreeing on any nuances of rest. There were cases when tourists, deceived by bright pictures, found themselves in a hotel with old furniture, disgusting food and complete reluctance of the representatives of the tour operator on the spot to meet the tourists. Sometimes they simply overlook or ignore the wishes of customers: the newlyweds were not provided with a room for the newlyweds, other vacationers were offered a hotel without their own beach, instead of the first line, people lived far from the sea, etc.
Despite the fact that some details of the organization of recreation cause indignation and a feeling of dissatisfaction among some vacationers, other tourists saw positive shifts in the work of the tour operator, noting the obvious interest of the management in improving the quality of services provided. Unfortunately, good aspirations are spoiled by the purely formal attitude of individual employees to their duties, sometimes bordering on incompetence, which cannot but spoil the company's image in the eyes of customers. Judging by the reviews of tourists, Coral Travel should revise its personnel policy and take a more careful approach to the selection of service personnel.
If you bought a tour from Coral Travel, you can leave a review about the company in the comments below - it will be useful to other vacationers.
